Frequently asked questions
As you are signing a membership agreement, this process will need to be completed at reception with a customer service representative. This can be completed at any time the centre is open.
No, you can cancel your membership at any time with just 14 days' written notice for gymnastics memberships and 30 days' written notice for gym memberships. Written notice can be a cancellation form filled out at reception or an email sent to info@concordrec.com.au.
For gym memberships, you can suspend your membership for a maximum of four weeks per year with a minimum of two weeks.
No, we do not apply a surcharge to any credit cards so you can claim all those extra points!
If you have an ongoing direct debit and your financial details have changed, you can update these details at any time with either our customer service staff or on your online portal.
To update your financial details please either:
- See reception to complete a "change in account form"
- Call the centre on 9121 0244 to provide these details over the phone
- Log in to your online portal or contact the centre if you do not have your log in information.
Can’t find your question?
Get in touch with our friendly team in person, over the phone or via email.
Whether you want more information about your membership or you're not sure how to book a class or sports court, our team are happy to answer any questions you might have.