Frequently asked questions
As you are signing a membership agreement, this process will need to be completed at reception with a customer service representative. This can be completed at any time the centre is open.
No, you can cancel your membership at any time with just 14 days' written notice for gymnastics memberships and 30 days' written notice for gym memberships. Written notice can be a cancellation form filled out at reception or an email sent to info@concordrec.com.au.
For gym memberships, you can suspend your membership for a maximum of four weeks per year with a minimum of two weeks.
No, we do not apply a surcharge to any credit cards so you can claim all those extra points!
If you have an ongoing direct debit and your financial details have changed, you can update these details at any time with either our customer service staff or on your online portal.
To update your financial details please either:
- See reception to complete a "change in account form"
- Call the centre on 9121 0244 to provide these details over the phone
- Log in to your online portal or contact the centre if you do not have your log in information.
Venue accessibility
Check the accessibility features of our centres below or download a copy of the information.
| Accessibility Feature | Concord Oval Recreation Centre | Five Dock Leisure Centre |
|---|
| Accessible Toilets | One accessible toilet and two ambulant toilets inside CORC One accessible toilet and two ambulant toilets outside CORC | 3 accessible toilets within FDLC |
| Wheelchair Accessibility | Ramps in the car park and lift from car park to CORC | Ground floor accessible by wheelchair; mezzanine area not accessible |
| Accessible Parking | 6 accessible parking spots available in Gipps St Car Park | 6 accessible parking spots available in FDLC Car Park |
| Assistive Listening Devices | Portable hearing devices available to wear around the neck | Not available |
| Signage | Change room signage includes Braille | Not specified |
| Accessible Hoist | Not available | Not available |
| Blind or Low Vision Support | Not specified | Not specified |
| Assistance Animals | Companion and assistance animals welcome | Companion and assistance animals welcome |
| Special Requests | Contact our friendly team for any specific needs | Contact our friendly team for any special requests or assistance |
Can’t find your question?
Get in touch with our friendly team in person, over the phone or via email.
Whether you want more information about your membership or you're not sure how to book a class or sports court, our team are happy to answer any questions you might have.