Code of conduct

1. Preamble

The Five Dock Leisure Centre (FDLC) Users' Code of Conduct (Code of Conduct)

The Code of Conduct applies to the conduct required of users of FDLC's facilities and services. The Code of Conduct was approved, as a policy, by the management of the Centre and the City of Canada Bay Council on 25 May 2011. Users are required to respect and comply with the Conditions of Entry as set out in the Code of Conduct to provide an appropriate environment for sport, recreation and leisure services.

Definitions

1.1 “Primary Investigation Officer" means the Centre Manager or his/her nominee.
1.2 "FDLC Environment” means FDLC’s internal premises (all structures and fixtures within the FDLC building), external premises (all structures and fixtures outside the FDLC building) and virtual environments (including FDLC’s website, www.fdlc.com.au).
1.3 “User/s” means any person utilising the services and facilities provided by FDLC and/or any person within the FDLC.
1.4 “Precincts” means the physical structures and areas associated with FDLC (including the attached car parks, Charles Heath Reserve, gardens and footpaths) and virtual environment (including FDLC’s website, www.fdlc.com.au).
1.5 “Member” means a person holding a valid membership with the FDLC.
1.6 “Director, Community, Culture and Leisure” means responsibility for the servicing and maintenance of roads, open space, parks and gardens, nature strips and natural bushland, management of property and buildings, venues and civil assets, major projects, environmental engineering, children’s services, libraries, and recreational facilities including swimming pools, golf courses, Five Dock Leisure Centre and Concord Oval Recreation Centre. It also provides the public with services to private property.
1.7 “FDLC Building” means FDLC’s internal premises (all structures and fixtures within the FDLC building).

2. Conditions of Entry 

2.1. Any person who enters the FDLC Precincts is, for the purpose of these conditions, a User of FDLC.
2.2. All Users entering and whilst within the FDLC Precincts must:
-  only use the facilities if they are a Member, paying visitor or spectator;
-  obey all signs and/or directions of FDLC staff;
-  not behave in a disorderly or disruptive manner or in any way that in the opinion of the Primary Investigation Officer will result in any adverse impacts on other patrons.
2.3. FDLC reserves the right to refuse entry or remove from the FDLC Precincts any person not adhering to these conditions. Members behaving in breach of these conditions may have their membership suspended or revoked.
2.4. All Users have a right to access the services and facilities of FDLC without undue distraction or disturbance.
2.5. The use of inappropriate language and behaviour is not acceptable and may result in the refusal of services or being directed to leave the premises.
2.6. No User shall deface, mutilate or destroy any property of FDLC. In addition to any penalty that may be imposed for such conduct, the person concerned shall be liable to pay for the cost of repair and/or replacement of any damaged property.
2.7. Members or casual users of FDLC may only be personally trained by authorised employees or contractors of FDLC.

3. Identification

3.1. Membership cards or identification must be carried at all times during attendance at the FDLC and shown upon request from member of FDLC staff who may require such identification during the course of their duties.
3.2. Appropriate identification must be produced on each visit in order to obtain member benefits. (e.g. concession visits).

4. Dress code

4.1. Users must not exercise with fully bare torsos when inside the FDLC Building.

4.2. Fully covered sports shoes with non-marking soles must be worn when using indoor court surfaces.
4.3. Fully covered sports shoes must be worn when using the gymnasium.

5. Smoking, food and drink and other substances 

5.1. In accordance with the FDLC Code of Conduct smoking is not permitted in all areas within the FDLC Precincts. This includes all area inside the FDLC Building, entry and exits to the FDLC Building.
5.2. Food and drink (i.e. water and sports drinks excepted) may not be consumed in the sports hall and gymnasium.
5.3. Glass bottles are not permitted within the FDLC Precincts.
5.4. Alcohol or drugs are not to be consumed within the FDLC Precincts.
5.5. No dangerous substance which may cause damage to the FDLC property may be taken into the FDLC Precincts. Dangerous substance includes flammable items, paint, heavy metals and glue.

6. Animals

6.1. Animals, with the exception of guide dogs for the visually and hearing impaired, are not permitted within the FDLC Precincts.
6.2. FDLC’s authorised persons may take all necessary actions to remove any unauthorised animals from the FDLC Precincts. Any FDLC’s authorised person may request the owner (or the person responsible) of any unauthorised animal to comply with this condition and/or may direct the owner (or the person responsible) and the unauthorised animal to leave the FDLC.

7. Use of mobile phones and cameras

7.1. Mobile phones and cameras are not permitted in the FDLC change rooms.
7.2. Users may not photograph or film other patrons within the FDLC Precincts without first obtaining permission from the management of FDLC and from the patrons involved.
7.3. Commercial photography and filming must be authorised by the management of FDLC. Such authorisation may only be obtained by prior arrangement with FDLC.

8. Personal belongings and hire equipment

8.1. Any unattended articles including personal belongings of patrons left at FDLC at closing time will be kept for a period of fourteen (14) days. Items not collected after fourteen (14) days will be donated to charity. FDLC accepts no responsibility for any personal belongings left within the FDLC Precincts.
8.2. FDLC provides temporary hire lockers for the safe storage of personal belongings. FDLC staff will not accept any personal belongings into their possession for safe storage or in lieu of providing appropriate identification. 
8.3. Users must not use bicycles, scooters, rollerblades or skateboards within the FDLC Building and/or on the stadium courts. Bike racks are provided at the entrance to the FDLC Building for securing bicycles.
8.4. Users are fully responsible for all FDLC equipment hired during the hire period until such time as the equipment is returned to FDLC and their details are removed from the loans register. Hirers will be charged the cost of replacing any equipment which is not returned or damaged.

9. Minimum age for facility use

9.1 Parents and guardians are responsible for the safety of their children at FDLC. When visiting the FDLC, parents/guardians must at all times remain:
-  within reach of children under five (5) years of age, and
-  within visual contact of a child aged twelve (12) years of age and under.
9.2 Children under the age of twelve (12) years of age must be accompanied and supervised by a parent or guardian of sixteen (16) years of age or over.
9.3 Young people (13-18 years of age) may use the facilities at FDLC without supervision, provided their conduct is appropriate. Children under thirteen (13) years of age should not be left at FDLC unaccompanied.

10. Investigating misconduct

10.1. Any staff member of FDLC has delegated authority to require Users to abide by the Conditions of Entry and the Code of Conduct.
10.2. Any FDLC User, whether or not a FDLC Member, must produce identification upon request of a member of FDLC staff. Member identity number, barcode number, or email address may be requested for access to online resources and services.
10.3. Failure to comply with the Conditions of Entry and the Code of Conduct will be referred to the Director, City Services & Assets of FDLC and may lead to immediate suspension of access to FDLC, its services and membership.
10.4. Serious infringement of the Code of Conduct, causing damage to property, disruption of FDLC processes and interference with the rights of other Users and/or staff, are considered an act of misconduct. The management of the FDLC may require the individual to leave FDLC under the Inclosed Lands Protection Act 1901 (NSW) and other relevant legislation. If an individual remains within the FDLC Precincts after being requested by the management of FDLC to leave, FDLC reserves the right to contact the police. The Primary Investigating Officer is authorised to take any action and apply penalties, if necessary.

11. Revision of conditions

11.1. The Director, City Services & Assets following review may revise and update these conditions and the Code of Conduct from time to time.

12. Publication of the Code of Conduct and Conditions of Entry

12.1. Copies of the Code of Conduct and Conditions of Entry are displayed on the FDLC foyer notice boards.
A copy of the Code of Conduct is available on the FDLC website (www.fdlc.com.au), under the 'About'.