Frequently asked questions
As you are signing a membership agreement, this process will need to be completed at reception with customer service. This can be completed at any time the centre is open.
No, we do not apply a surcharge to any credit cards so you can claim all those extra points!
Our gymnastics classes continue throughout the school holidays excluding four (4) weeks during the Christmas/new year period. If you wish to have a break over the holidays you can simply put your membership on hold during that time.
No, you can cancel your membership at any time with just 14 days' written notice for gymnastics memberships. Written notice can be a cancellation form filled out at reception or an email sent to email@example.com.
No, we will not charge you as no gymnastic classes are held during public holidays. We will automatically adjust the price of your fortnightly direct debit so you are getting exactly what you pay for.
Yes, for gymnastics you are able to suspend your membership for a maximum of six (6) weeks per year with a minimum of two (2) week blocks per occurrence. This does not include the extra four (4) week break over the Christmas/new year period. If you do need a longer break, you can simply cancel your membership and sign back up when your ready to return at no extra cost.
If you have an ongoing direct debit and your financial details have changed, you can update these details at any time with either our customer service staff or on your online portal.
To update your financial details please either:
- See reception to complete a "change in account form".
- Call the centre on 9911 6300 to provide these details over the phone.
- Log in to your online portal or contact the centre if you do not have your log in information.
Can't find the answer to your question?
Get in touch with our friendly team in person, over the phone or via email.
Our frequently asked questions are here to answer any questions you might have about our services but if you want more information about your membership or you're not sure how to book a sports court, our team are happy to answer your questions.